Now that the Omicron strain of COVID-19 is in our community, and Government restrictions are in force, we have put together a game plan for our team and the business for the coming weeks.
Because we are a small team, we have no way of working split shifts in our Hawkes Bay warehouse to minimise the risk of infection, or to minimise the whole team having to self-isolate at home as a close contact of someone who is infected. So, if one staff member tests positive with COVID-19 in the coming weeks, we would likely need to shut the business down while they self-isolate from anywhere between 14 and 24 days. That means that orders won’t be able to be dispatched until the isolation period is over and we can re-open. So, if you’re needing product, order it now! We have heaps of stock in the warehouse and at this stage are all well and at work ready to get it out to you.
We are social distancing wherever possible while at work, and ask customers who are local and visit our HQ to do the same. Customers will need to place their orders online and pay prior to coming onsite to pick up their order, as no payments will be able to be processed in the office.
Access for customers will be to our main reception area only, to minimise contact with our staff. You’ll need to wear a mask onsite and adhere to a ‘one in, one out’ policy to ensure members of the public aren’t in the space at the same time.
If you order online and don’t live locally, remember that freight can be a bit of an issue with delays and it is likely we’ll see further delays with courier deliveries due to absenteeism and staff shortages. So we do appreciate your continued patience if your new purchases take a few days to arrive.
If you have any questions, get in touch. We are always here to help.